Price Paid: $2,999.99

Purchase at: Micro Center

Slim, sleek design. Integrated monitor/ speaker design. Pen-Tablet design. SONY name (which I once thought was an asset).

Proprietary design features prevents user from upgrading or switching to a different brand monitor (“WHEN”) the SONY monitor fails. Keyboard design wasn’t well thought out — it lacks dedicated keys to manuever the screen (ie: PgUp, PgDn, Home, End). Vertical CD reader isn’t logical.

I am in the process of dealing with a costly and frustrating computer repair, which I have
found is not an isolated repair issue.

Sixteen months ago I purchased a SONY PCV-LX900; a state-of -the-art “Pen tablet”
computer system, which has recently “given up the ghost.”

The computer, one of eight purchased over the years, was by far my most costly
investment at $2,999.99. Based on the investment and SONY name, I had expected it to
last longer than my other less expensive units — I was mistaken.

A week or so ago, my systems LCD screen (made by Hitachi for SONY) displayed black
and white lines. After inspection, it was discovered that by simply tapping the monitors
side, the monitor would return to it’s normal operation. My wife delivered the monitor to
the SONY repair center in Bristol, PA, where accepted it. Although the unit was 4-mos.
out-of-warranty, there was no disclosure provided to my wife as to a “flat rate bench fee”
on this unit.

Within a week, I received a letter from SONY. Being a devout owner of other SONY
products, I expected to read (something to the effect), “… we’ve are in receipt of your
PCV-LX900 monitor and will have it repaired and returned shortly …” I have great
experience with SONY products and previous service — never a complaint.

However, the letter I received was a bit different. SONY wanted me to authorize the
repair of my monitor for a “mere” $809.00. The parts were noted as “N/C”, while the
labor and shipping accounted for the $809.00 fee. To say I was shocked would have been
an understatement.

I wrote and faxed SONY, suggesting that there must have been some mistake. A
response did not come from SONY and I made a phone call. After speaking to four
people, I found that SONY’s staff was to be no help. Although I tried to employ logic;
discussing the age of the computer, the odd service issue (which I suggested could not be
isolated), and exorbitant repair, my pleas of review and logic fell on deaf ears.

Here is the uniqueness to this situation, which I plan on pursuing further. SONY designed
this system with numerous proprietary features. The packaging of the system and its sales
marketing and presentation provides no disclosure to the fact that no other monitor can be
used with this system and the SONY PCV-LX900 offers virtually no ability for future
upgrades. What is worse is SONY’s “flat rate fee” for service on this unit — another bit of
information they choose not to disclose at the time of sale.

I submit this. Let’s assume you purchase a ($15,000.00) automobile and encounter a
service issue “just after” the warranty period. Your car is towed to the authorized service
center where, after a week “without wheels”, you are told the repair will be $4,000.00 —
which is their “flat fee” for a repair, regardless of what might be wrong.

Now mind you … you bought the car for $15k. 12-mos. later you see that the same
automobile is now available for $9,500.00, and the repair is 42% of the new current price.

What is wrong with that scenario?? I know that the technology industry changes daily,
and that computers are devalued quickly based on new technology. But the repair might
simply be a loose wire — it might not? I don’t know. If your auto repair was nothing
more than a replacement of spark plug wires, is that worth $4k??

Why is it acceptable for SONY to “put a gun to their consumers head” by demanding a
flat-rate-fee? Such a policy simply supports lack of accountability on the part of SONY.
If I was told, at the time of purchase, of the numerous caveats that SONY had with this
system, I would have reviewed another maker.

A clear case of “buyer beware” and a clear shameful business practice by SONY.


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