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    October 17, 2013, 10:29 pm

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    Moderated By: jttar
    Agoraquest Forum Index Computers Troubleshooting
    GRX570 screen bad - how to configure external monitor Dashboard
    Replies: 6 | Views: 2,891
    Last Reply: April 13, 2009, 6:05 pm

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    Author GRX570 screen bad - how to configure external monitor

    Rank: Sony Fan

    Joined: Aug 05, 2003
    Posts: 2
    From: U.S.

      Posted: 2003-08-05 08:11

    I am working this problem for an employee who is in a remote office (100+ miles away) with a GRX570 Vaio computer (I don't have hands-on access to the computer).

    The screen went dim (almost blank/unreadable). Our biggest need is for him to get some visibility and control back so that he can shuttle his data to another computer and get back to doing useful work before sending this one in for repair.

    Our immediate needs are therefore to EITHER:
    1) Restore screen brightness even if only temporarily. Any suggestions on that? (I think it's a hardware problem, so this first option may be moot.)
    2) Get an external TV or monitor working with the Vaio. He plugged an external monitor in, but it is displaying a fixed screen with a Vaio logo I believe he said - no mouse cursor or any controls. How would he configure it for the monitor to work as the primary display? He did not plug a TV in yet - would that work as the primary display, and if so, would any configuring be needed thru control panel or something? Would he have to log in as administrator to access the right controls? (With the dim screen, it's difficult for him to navigate around, but I think not impossible.)

    Thanks much for any help!



    Rank: Sony Fan

    Joined: Aug 05, 2003
    Posts: 2
    From: U.S.

      Posted: 2003-08-05 10:45

    Never mind - we figured it out. Solution to getting the external monitor to work as primary display was hitting the monitor function key to toggle thru the different display modes.


    Rank: Sony Fan

    Joined: Sep 09, 2004
    Posts: 2
    From: Europe

      Posted: 2004-09-09 07:55


    First Of all. Stay away from: Operated by Robert Mowe. 
    From my personal expierance they only care about the money not you the customer. I have emails to prove it.

    Sounds like you might have backlight problems. I am not sure if this could have been caused by the spill. I think one way you can test it is to push the latching tab(where the latch from the screen inserts into the hole to the right of your touch pad) down with a pointed object and see if your screen is brighter for a split second.  When you release the tab the inverter sends a signal to the backlight and it tries to light and usually will only flash and then the inverter cuts out.
    I am not a computer person but I have a GRX570 and I had the same dimmness problem. If you are a little bit technical you can replace the backlight yourself. I sent mine out originally to one company and it cost over 100USD but when the company returned it to me repaired the LCD was completely damaged and the main glass cracked.They told me I should buy a new LCD.I am still bugging them for a new LCD. In turn I bought another used LCD wich needed a backlight and I succesfully replaced it myself after finding a CCFL Tube(backlight). Now I have contact with manufacturer of CCFL tubes and I might be able to help you. Please contact via email.
    The company that did the repair was as follows: Operated by Robert Mowe.


    Rank: Sony Fan

    Joined: Sep 29, 2004
    Posts: 1

      Posted: 2004-09-29 14:09


    I will be grateful to you if you can let me know how to replace the backlight yourself. Mine just gone, symtoms exactly like what you described.

    Please also let me know where to buy it



    Rank: Sony Fan

    Joined: Jan 25, 2005
    Posts: 1
    From: australia

      Posted: 2005-01-25 18:56

    I have made attempts to contact the guy(R Mowe) but he does not reply emails. he is supposed to sent me replacements CCFL. the phone numbers do not work on their websire. BEWARE EVERYONE!
    Please post your experience there anyone to shut them down?


    Rank: Sony Fan

    Joined: Apr 12, 2009
    Posts: 2
    From: UK

      Posted: 2009-04-12 09:56

    • Member Quote

    On 2005-01-25 18:56, starby wrote:
    I have made attempts to contact the guy(R Mowe) but he does not reply emails. he is supposed to sent me replacements CCFL. the phone numbers do not work on their websire. BEWARE EVERYONE!
    Please post your experience there anyone to shut them down?

    Please see the following blog:-

    Premium Member

    Rank: Ultimate Sony Reviewer

    Joined: Aug 30, 2001
    Posts: 2359
    From: Rockville, MD

      Posted: 2009-04-13 18:05

    Seems like a lot of people are having issues with Robert Mowe. Not sure if he is in business anymore since I checked for his webpages and they are not active any more.

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