Does anybody know how to contact anybody on this web site? The reason is I joined this website last year and only used it to solve a problem on my tv and have not used it since. So I get an email from PayPal charging me $12.00 for this website that I don't use. I logged into this website and can't find the section where it says that my account should be renewed every year and I can't find the section on where to cancell my subscription. I have emailed (Email Address will not display unless member has 100 posts or is a Premium Member,
see the great benefits premium
member have by clicking here) "> (Email Address will not display unless member has 100 posts or is a Premium Member,
see the great benefits premium
member have by clicking here) and the emails come back as undelievered. I have called 3019194469 and have left messages and nobody returns call. This email and phone number came in the email that Paypal sent me as contact information. Is this site legit or does it like to scam people. I had to cancel my PayPal account because they can't help me either. Would appreciate any help. Thanks
It's not a scam at all.It's kind of like a donation that just gives you some perks.The $12 is and has always been optional whether you get help or not.However being recharged yearly automatically I was not aware of.I don't recall being re-charged yet.
claudio Moderator Premium Member Rank: Ultimate Sony Reviewer
Joined: Aug 30, 2001
Posts: 2355
From: Rockville, MD
Posted: 2010-03-14 11:37
Hi hrjrkr,
I have gotten your voicemail. I try to call as many people back but can't since I get several phone calls. So I'm trying to have people email me directly instead of calling. I haven't gotten any emails, can you email me at claudio @ agoraquest . com.
You can unsubscribe by logging into your Paypal account. Also, in the email you got from Paypal, there are instructions on how to unsubscribe. You should have received 2 emails. One email one month before renewal and another after renewal.
Have you unsubsribe through Paypal? If not, I can help you do that.
I would not mind donating the $12.00 but when it gets charged to your PayPal account, than I do mind. Yes I did unsubscribe at the PayPal website.
claudio I sent you an email to claudio @ agoraquest . com The email that came on my PayPal was premium @ agoraquest . com. You didn't get my emails because they came back to me as undelivered.
claudio Moderator Premium Member Rank: Ultimate Sony Reviewer
Joined: Aug 30, 2001
Posts: 2355
From: Rockville, MD
Much like hrjrkr, I'd like to just join to fix a specific tv problem, without a yearly renewal. Is there a way to just purchase the correct "troubleshooting guide" without buying a membership that is going to come back for renewal yearly?
Joined: Feb 28, 2003
Posts: 9160
From: Chicago,IL, USA
Posted: 2010-08-26 22:11
Hello jmihali,
Greetings and welcome.
I would suggest posting your question in the Television Troubleshooting section of the forum to see if one of our TV techs can answer it. Worse case scenario, drop the $12 (US) to become a Premium member and receive the service bulletin.
Joe
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Posted: 2010-03-14 07:31
