Joined: Feb 07, 2009
From: Toronto, Canada
Posted: 2010-01-06 14:42
Last week I purchased a brand new Sony STR-DA5500ES receiver. A loud popping sound comes from the speakers every time I power down the receiver with the TV powered on. If I power down the TV first I get no popping sound. The connection to the TV is via HDMI. The TV speakers are not being used. Is there a problem with the receiver or is this normal. I checked all my connections and they are fine.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-comfficeffice" /><o></o>
Joined: Feb 07, 2009
From: Toronto, Canada
Posted: 2010-01-06 23:08
I’m putting the receiver in “sleep” mode using the remote. The only power conditioning I have is a surge protector. It is very strange when I power off (sleep mode) my TV. The sound from the receiver mutes for about 3 to 4 seconds before coming back on. I find it strange that the TV would have such an effect. The TV is only being used as a monitor and only connected to the HDMI output of the receiver.
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I have read only good reviews about the 5500ES but it has not worked well for me. I have had other puzzling problems with it. At one point I set the HDMI to direct connect to the output. When I did that and accessed the onscreen menu the output picture and sound would flash on and off with terrible crackling in both picture and sound. It would last for at least 10 seconds before becoming stable. It would then do the same thing again when turning off the menu. Is that normal?
I also had the HDMI output image freeze once. At first I thought it was my HD cable box and I turned it off. The frozen image stayed on the screen. After I removed power from the receiver the HDMI output didn’t work at all. I then reset and cleared the memory as per the manual and it started working again.
I bought it at the Sony Style store and told them about the problems. I told them I wanted to exchange it for another receiver and they said to use it a little longer and see if it works better. They said if there is a problem they would have to see the problem first and then send it in for repair. I really don’t want it repaired. This thing was defective from day one. They also said I have until January 16 to return it for a full refund.I may just have to do that.
i would first try new HDMI cables, make sure you can return them. If that doesn't help i would return the receiver for full refund, then buy a new one when you get your full credit back. That way your not getting your brand unit repaired, if that is the problem. I would also try a different hdmi port on your monitor, you could have a bad hdmi port on your monitor. It could also be a bad hdmi port on your cable/sat box. Try component cables and rca or optical from your cable/sat box and see if you get the same problem. It's a process of elimination and a pain to narrow down the problem. try putting the hdmi cable from your monitor straight to your cable box and use the optical out to to your receiver. you may have to change settings and you don't need expensive optical or hdmi cables, just decent quality. What cables are you using? make sure they have the HDMI trademark lable on them. If all else fails, return the receiver before your time is up, if your not happy with it. You can always buy another one, but once your time is up your stuck sending it in for repairs. i hope some of my tips help to narrow down the problem. Mike
Is there another cable box in the house that you can try, just to rule out the cable box as a potential problem? Make sure you have a good grounded outlet and the surge protector is ok. Try plugging the receiver directly into the wall.
Joined: Nov 26, 2002
From: Ottawa, Canada
Posted: 2010-01-07 15:24
Try changing the HDMI audio setting on the receiver from TV+AMP to AMP ONLY.
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