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| November 14, 2012, 2:44 pm |
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hx720 stuck on "Welcome" |
tonysouthern
Premium Member
Rank: Sony Fan
Joined: Aug 16, 2009
Posts: 2
From: New Zraland
 |  Posted: 2009-08-16 01:35
Hi Forum
Wondering if anyone can help with further informationon my faulty HX720 Hard Disk recorder. I note a few others logging similar woes to mine - Does anyone have real answers for us?
After a few "Dirty Disk" error codes coming up over last few months, my player is now stuck on "Welcome" whenever I turn it on now. Its only other sign of life is the fan starts up 30 secs later.
I have attempted to invoke its diagnostic routine (hold play and open buttons on powerup), but it wont even respond to that. (I have played with the diagnostics before -whilst it was operating OK, so I know what to expect from them...)
Downloaded a service manual, no real clues in there, at least not obvious ones.
Tried changing the HSS Sata cable as suggested in one post here.
Took the hard drive out and tested it in a PC, its recognisable as a 160Gb drive but with an unknown format to Windoz. Suggests to me the drive itself is probably OK.
Where to from here people?
[ This message was edited by: tonysouthern on 2009-08-16 01:37 ]
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jehill
Premium Member
Rank: Sony Senior Advisor
Joined: Mar 13, 2003
Posts: 13789
From: Sewell, NJ
 |  Posted: 2009-08-16 11:04
You are in luck! I found the following:
Technical Bulletin: 09HV002
Subject: Set Freezes after "WELCOME" Message on FL Display
Applicable Models: RDR-GX120, RDR-GX220, RDR-GX330, RDR-GXD360, RDR-HX520,
RDR-HX525, RDR-HX720, RDR-HX722, RDR-HX725, RDR-HX727,
RDR-HX730, RDR-HX920, RDR-HX925, RDR-HXD560, RDR-HXD760
Become a premium member and send me (jehill) a private message (PM) requesting it. Be sure to include your email address. See the "Frequently Asked Questions for Sony Products" for more information.
-----------------
-John
Sony A/V System: KDL-55XBR8, BDP-S550, AVD-C700ES Super Audio CD/DVD Receiver, 4 SS-LA500ED surround speakers, 1 SS-LAC505ED center channel speaker and 1 SA-WD200 Active Subwoofer
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abraber
Rank: Sony Fan
Joined: Aug 23, 2009
Posts: 1
From:
| Posted: 2009-08-23 04:57
Hi,
I have a HDR-HX900 with this problem (Stuck on Welcome, can't get into service mode throu 10 secs of rec-pause, tools, system menu). Is there a solution for that problem as well?
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jehill
Premium Member
Rank: Sony Senior Advisor
Joined: Mar 13, 2003
Posts: 13789
From: Sewell, NJ
| Posted: 2009-08-23 07:49
Welcome to Agoraquest! I can't find any information on the HDRHX900, but you are welcome to follow the instructions above to obtain Technical Bulletin 09HV002, even though your model isn't listed.
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tonysouthern
Premium Member
Rank: Sony Fan
Joined: Aug 16, 2009
Posts: 2
From: New Zraland
|  Posted: 2009-09-14 21:18
On 2009-08-16 01:35, tonysouthern wrote:
Hi Forum
Wondering if anyone can help with further informationon my faulty HX720 Hard Disk recorder. I note a few others logging similar woes to mine - Does anyone have real answers for us?
After a few "Dirty Disk" error codes coming up over last few months, my player is now stuck on "Welcome" whenever I turn it on now. Its only other sign of life is the fan starts up 30 secs later.
I have attempted to invoke its diagnostic routine (hold play and open buttons on powerup), but it wont even respond to that. (I have played with the diagnostics before -whilst it was operating OK, so I know what to expect from them...)
Downloaded a service manual, no real clues in there, at least not obvious ones.
Tried changing the HSS Sata cable as suggested in one post here.
Took the hard drive out and tested it in a PC, its recognisable as a 160Gb drive but with an unknown format to Windoz. Suggests to me the drive itself is probably OK.
Where to from here people?
[ This message was edited by: tonysouthern on 2009-08-16 01:37 ]
With some pleasure, I can answer my own post. The tech bulletin I obtained from this site put me on the right track (well worth the few $$ to become a super-user) and I was able to diagnose the faulty component. Another few $$ for a replacement part from my local Sony agent, plus a VERY steady hand with a soldering iron and the job is done ! Hard disk drive player operates again ! Thanks to all concerned.
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pecello
Rank: Sony Fan
Joined: Jul 15, 2003
Posts: 3
From: YUGOSLAVIA
| Posted: 2010-12-26 04:22
Hello,please send me the service manual for sony rdr hx725 to my email: pecelloatmailbox.hu
Thanks in advance
[ This message was edited by: pecello on 2010-12-26 04:23 ]
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