Entering the Service Mode
The service mode on the VPL-HS20 is accessed through the customer menu. It is normally hidden from the
customer’s view. Using the remote commander while the unit is powered up, press “ENTER”, “ENTER”, “LEFT”
and “ENTER” in sequence. A prompt will appear on the screen asking if you wish to enter the factory mode.
Press the “UP” key on the remote and the unit is now in service mode. This sequence will add two new groups
to the customer setup menu. Press the “MENU” button to view.
NOTE: Service mode cannot be entered if the input selection is set to Memory Stick. If the unit has been
unplugged from AC power, it will enter this input by default. Select any other video input. While you are pressing
the key sequence, an “Invalid Key” prompt will appear on the screen as you press each key. This is normal.
The first group added displays information about the unit such as the ROM version, along with lamp and total
operating hours. The second group displays a menu of items that can be adjusted and are usually performed
when the prism block or B board is replaced. You should not have to perform these adjustments in most cases.
Current service policy as of this writing requires that any confirmation of a prism block failure be sent to our CPC
division in Laredo, TX.
Exiting the Service Mode
Unlike all of the consumer televisions, the service mode is not exited automatically by turning the power off. The
same key sequence as mentioned above must be repeated. The prompt will once again appear on the screen
asking if you would like to return to the “user mode”. Press the “UP” key to hide the service adjustments.
Resetting the Lamp Timer
Whenever the lamp is replaced, the lamp timer should be reset. With the unit in the “factory” mode, press
“RESET”, “LEFT”, “RIGHT” and “ENTER” on the remote commander. Verify the lamp hours have been reset to
zero in the service menu.
Hi, Craig. Did you ever get an adequate solution to your problem? I've got the same situation with my VPL-PX32, and discovered the answer in the operating instructions I found at <!--StartFragment -->http://www.hcinema.de/pdf/bedienungsanleitungen/sonyvplpx32-an-en.pdf . To reset the lamp hours timer and get rid of the message, you must press Reset, Left, Right, Enter on the projector's control panel while it's in Standby mode. Standby mode is the key.
I'm struggling to reset my lamp timer on my vpl-hs20. I executed the 'factory mode' instructions above. I used the 'reset' 'left' 'right' 'enter' sequence while in factory mode, but my lamp time did not reset. i did all this from my remote. I'll try doing it from the control panel next. Any other suggestions?
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