Has anyone got information on how to fix an 36xbr450 - bought 3 years ago, fine shape and the blinking light on TV flashes 5x's and turns itself off? Is there any type of recourse for the consumer with these products? What does the law state in NY in regards to assumed liability for the consumer vs. the manufacturer/ distributor when purchasing a major electronic appliance from a supposedly reputable company like Sony? I've gone through the trouble shooting and had a service person come in and look at the TV and said it would be minimum of $500 to fix a defective D board- so you spend $2000, then another $500 to fix after 3 years of use? Makes no sense- if anyone knows of whom to contact at the Better Business Bureau in NYS or the AG's office that would be very helpful-
Joined: Mar 13, 2003
Posts: 13795
From: Sewell, NJ
Posted: 2005-10-12 18:21
Welcome to Agoraquest! Replacing the D board is a quick way to make a repair. A tech that actually takes the time to troubleshoot the problem can determine which component(s) on the board need to be replaced. But then there is a tradeoff, hourly rate to troubleshoot and repair plus parts or hourly rate to replace D board plus cost of D board. Anyway, the part number for the D board required is A-1346-948-A. The retail price to you is $243.93. The dealer price is $203.74. You may purchase it yourself at the retail price here. Just search for Part or Accessory Number a1346948a.
As far as the life of the set, I purchased mine 3 years ago too. I am holding my breath! These sets are quite complex. You would probably would have similar problems with equivalent sets. The problem is that there is no equivalent to the KV-36XBR450 by another manufacturer.
----------------- -John
Sony A/V System: KDL-55XBR8, BDP-S550, AVD-C700ES Super Audio CD/DVD Receiver, 4 SS-LA500ED surround speakers, 1 SS-LAC505ED center channel speaker and 1 SA-WD200 Active Subwoofer
Do you still have the TV. I need the A board Complete. Part no. A1299256A. Willing to pay $$ for it. Please let me know.
Thanks,
On 2005-03-27 03:34, kx250rider wrote: I was given a free KV-36XBR400 last week with a shutdown/blinking code failure. I was a TV repairman in the 80s and 90s, but quit about 5 years ago when it got to be that most people would rather buy new than repair. This was the case with this TV... The customer laughed when the shop gave a preliminary quote and told the shop to dump the TV. It shuts off after a few minutes and blinks the LED 7 times, pause, and 7 more until I pull the plug. Then I can turn it back on and eventually it will stay on. The B+ is regulating beautifully at 135.0, but I notice that the scan is about 1/2" shrunken horizontally. Obviously these are related. I don't have the schematic for it yet, and I am REALLY curious what that blinking code points to! I remember reading that the deflection yoke is a problem on these sets, and that could in theory cause a horizontal shrink and overload on the sweep circuits to cause shutdown. If it's on the deflection (or "D") board, it is most probably a leaky capacitor or a failed regulator chip. People here are talking about "replacement" D boards, but that is silly when you can repair. Motorola tried that "replace board only" thing in the 70s on their Quasar TV sets, and it was a disaster. Motorola never recovered from that fiasco and eventually sold the Quasar name to Matsushita .
If anybody here knows the definition of that 7-blink code, please post... Otherwise, I will troubleshoot the board when I pick up the manual and will (hopefully) post my findings. I do not believe in replacing complete boards!!!!!!!! I always did it the old fashioned way by troubleshooting and replacing discrete components. How about a 30 cent capacitor in stead of a $400 D- board!!! Are the Sony factroy techs being LAZY, or just INCAPABLE of an old-fashioned troubleshoot?
Just one more MAJOR point: If you get 3 or 4 years out of ANY late model TV set, you are doing great (Sony or any brand)! These aren't what they were in the 1960s and 70s when you could expect 30 years. Most 1960s and 70s TVs such as the 1970 Sony KV-1710 or the Zenith Titan series Chromacolor sets are still working.... just as they were when they showed the Nixon inauguration live. On the other hand, most '90s TVs are decomposing at the bottom of landfills. There is also a pile of plasma TVs at a shop I used to work with, and they are REALLY nonrepairable. Buyer beware!!!
This post is great - I can't believe so many people are having the same problem with their 36XBR400 as I had.
Mine is working now, but here's what I went through.
Suddenly one day the TV just stopped working no picture, but had sound. I took a quick look myself to see if a fuse was blown or something and then called a local service guy who came in and charged me $50 to look at the TV for 2 seconds and say I needed a new D board.
I would of called Sony and bitched, but thought my D board was the exception to the many good ones out there. Anyways the service tech said the D Board was $600 - I ordered one from Parts Place or something like that for $350 and popped it in myself. It worked for 12 hours. Thankfully they let me return the part and I got refunded for everything except the shipping - I think that board was refurbished.
Next I brought it to a local Repair Shop - who diagnosed it with a scope and replaced a transistor ... $300 for diagnostics and $15 for the Transistor.
It worked for 2 weeks and died again.
I took it apart thinking I could find the faulty transistor on the D Board ... no luck, but I found the manual online. http://www.eserviceinfo.com search for the DX1A chassis. My Sony was blinking 5 times - it told me to adjust the G2-VR FIrst Left Then Right Bingo - It's Working.
The service technicians are getting lazy just replacing the entire boards, plus if anyone else's is blinking 5 times the G2-VR is on the C board replacing the D won't do anything.
Note of Caution BE CAREFUL if you look at this yourself there are VERY HIGH voltages inside the Chassis.
Good Luck
[ This message was edited by: etrusc0 on 2005-10-22 02:06 ]
I dispute the notion that “service technicians are getting lazy”. Manufacturers refuse to increase labor rates. A large percentage of customers have service contracts, which set flat rates for labor. The remaining few act like you are taking food out of their children’s mouths when you give them the labor estimate. So naturally we are going to spend the least amount of time possible on each repair. If the repair is going to involve a large amount of time, we may just recommend replacing the entire board. fficeffice" />>>
As for your situation, look at the larger picture. Almost all Sony directview and projection sets have “D” boards. But they are different from each other. The “D” board creates high voltage and convergence. These are the two most power hungry functions in any set. So where do you think the most failures are going to occur? >>
Too many people seem to think they are entitled to failsafe operation for ten years. Tv’s break! We see most major brands and Sony’s are no more prone to failure than any other. We replace the same types of parts in the same circuits for all brands. >>
>>
Treat you technician kindly, he is an endangered species.>>
Yeah, so I'm wondering if anyone can give me the information as to where I can purchase a new "D" board for our 32" Sony Trinitron. I'm looking for the least expensive board available, if possible.
We'd purchased a repair kit from Dakota, however, that didn't seem to fix the problem. By no means am I "bad mouthing" Dakota or his repair kits, as he seems to be a "stand-up" guy, very helpfull, and yes he's an endangered species. I'm simply stating that the repair kit didn't work for us. We have the same exact issues as before the repair kit was installed.Tried the hair dryer trick that another forum member had recommeded, but no dice.
Joined: Mar 13, 2003
Posts: 13795
From: Sewell, NJ
Posted: 2005-11-01 15:29
What is the model number of your 32" Sony Trinitron? Who knows? The cost of a new D board from Sony might be less than for a KV-36XBR450.
----------------- -John
Sony A/V System: KDL-55XBR8, BDP-S550, AVD-C700ES Super Audio CD/DVD Receiver, 4 SS-LA500ED surround speakers, 1 SS-LAC505ED center channel speaker and 1 SA-WD200 Active Subwoofer
On 2005-11-01 15:29, jehill wrote: What is the model number of your 32" Sony Trinitron? Who knows? The cost of a new D board from Sony might be less than for a KV-36XBR450.
Sorry, I guess that would help. It's a chassis model DX-1A "KV-XBR400"
Joined: Mar 13, 2003
Posts: 13795
From: Sewell, NJ
Posted: 2005-11-03 17:39
Wow! The D board for the KV32XBR400 is a whole $2.43 less expensive than the D board for the KV36XBR450! BTW, the same D board is used in both the KV36XBR450 and the KV36XBR400. You may order the KV32XBR400 D board here for $241.50 (USD) here. Just search for Part or Accessory Number a1346947a.
----------------- -John
Sony A/V System: KDL-55XBR8, BDP-S550, AVD-C700ES Super Audio CD/DVD Receiver, 4 SS-LA500ED surround speakers, 1 SS-LAC505ED center channel speaker and 1 SA-WD200 Active Subwoofer
I having the same problem with my KV36XBR400. Red light blinks 5 times, turns itself off, nothing happens. Started about 3 weeks ago. I opened the back, cleaned the dust out and downloaded Sony-DX-1A TroubleshootingManual-OK.pdf. It's pretty good but lacks schematic level information. I was going through the power supply troubleshooting making a few measurements while cycling power over and over. At one point I was trying to measure the 135V and while touching the test point heard the presence of high voltage, that familiar crackle. (That got my attention real fast.) The set started working all on its own. That lasted for about two weeks, then dead again. But Saturday morning it came back on. I turned it off and it has not worked since.
So what I have gathered from this is: 1) It's not a hard failure, something is out of adjustment or there is some sort of bad connection. 2) Adjusting the G2-VR potentiometer on the C board has no effect. 3) The 3.3, 5 and 9V on the A board are fine.
Curious point, I measured -148V on Pin 8 of IC6501. I checked it three time just to make sure I was not missing a decimal point or "mv" indicator. That can't be right, ignoring the negative voltage, 148V on the 15V line would blow a lot of stuff everywhere. I was using the shield of the fly back for my reference, it seemed that it was connected to "E". Can anyone recommend a good ground reference?
One last question to the forum. If I bite the bullet and buy a D board, what is the probability of success and being done with this adventure? Can a brand new one be acquired or are we stuck with refurbs, aka someone else's problem?
Joined: Mar 13, 2003
Posts: 13795
From: Sewell, NJ
Posted: 2005-11-06 19:59
Usually the chassis is the ground reference.
----------------- -John
Sony A/V System: KDL-55XBR8, BDP-S550, AVD-C700ES Super Audio CD/DVD Receiver, 4 SS-LA500ED surround speakers, 1 SS-LAC505ED center channel speaker and 1 SA-WD200 Active Subwoofer
Joined: Nov 08, 2005
Posts: 2
From: Little Rock, AR
Posted: 2005-11-08 14:54
Add me to the list of KV36XBR400 owners with same problem. Standby light flashes either 7 times or 4 times. What do I do now? Hoping others who have resolved this problem will give me some good advice??
[ This message was edited by: outsider on 2005-12-08 17:11 ]
 
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