| Author |
Sony KDL46W4100 LCD panel problem |
ometofu
Rank: Sony Fan
Joined: Jun 10, 2010
Posts: 5
From: US
 |  Posted: 2010-06-16 17:01
I have a Sony kdl46w4100 for about 18 months ........few weeks ago my Tv start having problem when I turn it on in the morning the right side of the lcd panel distorted & noisy picture after few minutes picture will back to normal like nothing happen then if I turn it off
for few hours it will happen again have to wait it warm up or I have to hit it back panel with my hand I know my Tv is out of warranty take it to Sony repair shop to check up estimate repair is about $2065.00 for a new lcd panel it cost more then I pay for this Tv 18 months ago.......I have contact Sony customer service for help they says have to review my estimate first then will call me back........?? My question is what Sony will do for me & how to make Sony pay for repair (for 18 months old TV) that is not acceptable lcd panel only good for 18 months service life ?any help is greatly appreciated !
|
|
loom25
Rank: Sony Fan
Joined: Jun 16, 2010
Posts: 4
From: Missouri
|  Posted: 2010-06-18 08:29
I feel what your going through, I have the 52w4100 and it did the same thing to me. I have also had my tv right at around 18 months. The bottom half of my TV is distorted and has a burn in slow thing happening. I called Sony talked to them for about 3 hours total, got the run around and they said I have to get a sony certified repair person to come out and diag the TV. This is going to cost me $125 and they still said they are not going to promise anything. It makes me sick. When you find out what happens let me know.
|
ometofu
Rank: Sony Fan
Joined: Jun 10, 2010
Posts: 5
From: US
| Posted: 2010-06-18 09:14
Sony coustomer service have not call me back but I will call Sony service today hope they will cover the repair bill I will keep it post.
|
ometofu
Rank: Sony Fan
Joined: Jun 10, 2010
Posts: 5
From: US
| Posted: 2010-06-18 12:43
Here is the answer from Sony coutomer service Sony will not repair this kdl46w4100 because the cost but Sony will offered me a replacement Tv I have to pay for it they offered
me KDL46 EX700 or KDL46 NX700 below market value about around $1000.00+tax I try to bargain with Sony but they says this is the final offer to me I have a week to buy from Sony offer only good for 7 days..........if I take the offer witch one should I buy the ex700 or nx700 ? any help is greatly appreciated !
|
ometofu
Rank: Sony Fan
Joined: Jun 10, 2010
Posts: 5
From: US
| Posted: 2010-06-18 18:11
I just did some reserch on internet Costco has offer Sony 46 HX701 for price $1099 after discount Valid for orders placed June 10, 2010 through July 3, 2010 Costco offer 46HX701 & Sony offer me 46EX700 or 46NX700 for about same price but Costco offer two years parts & labor warranty Sony only offer one year warranty or not to buy any Sony product anymore that I was buying a reliable name and should have years of reliable service out of it for years to come but my KDl46w4100 only service me aobut 18 months I pay $1500.00 18 month ago I feel disappointed for Sony product........or I just bad luck sony again???
|
loom25
Rank: Sony Fan
Joined: Jun 16, 2010
Posts: 4
From: Missouri
| Posted: 2010-06-21 09:46
By the way, how much did it cost you to get the estimate. I'm not really wanting to spend the 125 if sony isnt going to do anything for me.
I already bought a new TV... I decided to go with a different brand, and after everything that has happened I will most likely never purchase a Sony product again. If I was you I would probably look at a different brand also. I've had friends that have bought Visio and even Insignia TVs that have lasted a lot longer than the Sony TVs we bought and those TVs still work just fine. There are some pretty good deals out there if you look. This is what I ended up buying.
http://www.adorama.com/LO50PK550.html
The TV got really good reviews and on top of that LG has a 2 year warranty...
[ This message was edited by: loom25 on 2010-06-21 09:48 ]
|
ometofu
Rank: Sony Fan
Joined: Jun 10, 2010
Posts: 5
From: US
| Posted: 2010-06-22 10:24
Estimate for my sony Tv is $39.95 at my local Tv repair shop estimated replacement of LCD panel is about $2100.00 Sony says repair is cost too much so they offered my a replacement Tv Sony 46 kdl EX700 for $925.00 or Sony 46 kdl NX700 for $1100.00 both is LED panel not LCD market value is about $1500.00 to $1800.00 I think is a great deal and may look for some kind of extended warranty I learned my lesson this time.
|
pisti
Rank: Sony Fan
Joined: Mar 07, 2011
Posts: 1
From:
| Posted: 2011-03-07 21:04
I have the same exact problem with the same TV.
Have always owned Sony TVs. Still have two tube TVs with the Sony name that have lasted 20 years.
I bought my 46w4100 just over two years ago, and am experiencing exactly what the problem here is. It's annoying, but have found patience waiting for the TV to warm up, I'm up at almost 60 minutes.
After it warms up the upper right corner of the TV (while looking at the tv) will stay slightly dark. Really apparent when all white is shown, mostly commercials.
I'm torn. I loved this TV, payed WAY to much for it when it first came out with a blue ray player. Just a year later, everything comparable was 1000 dollars cheaper. Sheesh!
I want to get it fixed, but I don't want to pay more than a 200 dollars to get it back to normal.
Two out of three Sony TVs about 20 years old, still going strong.
LCD HD awesomeness, is a piece o carp. Very disappointing.
Not sure what to do without paying a significant amount of money. This thing is to big for me to take to a service place, and I'm sure a house call will bel 50 - 100 dollars.
I'm in the San Jose, CA area and if there is anyone out there that has experience in this sort of thing, I'm listening.
Thanks for taking the time to read.
[ This message was edited by: pisti on 2011-03-07 21:07 ]
|
budm
Rank: Sony Fan
Joined: Apr 25, 2011
Posts: 4
From: US
| Posted: 2011-04-25 10:41
The typical cause of these display problem is due to bad T-CON board.
You can Google "
SONY T-CON: E40951307-TCON Troubleshooting 10-22-09_OPT"
or download PDF: http://www.mediafire.com/?zzjygannjty
or read:
http://www.scribd.com/doc/25276757/E40951307-TCON-Troubleshooting-10-22-09-OPTffice ffice" />>>
>See my pictures:
Failed TV and Monitors pictures: http://s807.photobucket.com/albums/yy352/budm>>>
|
Mykey_D
Rank: Sony Fan
Joined: May 01, 2012
Posts: 3
From: USA
| Posted: 2012-05-01 18:27
budm, After viewing your photos in your album"http://s807.photobucket.com/albums/yy352/budm/SONY/SONY%20KDL-40XBR4/" you have captured my problem (http://i807.photobucket.com/albums/yy352/budm/SONY/SONY%20KDL-40XBR4/th_DSC02043.jpg) with my Sony KDL-46V4100 !! Did you just unplug & replug to fix it or did you actually replace the TCON board. I downloaded the above mentioned PDF on the TCON board replacement but it doesn't mention a new board for my model.
|
jehill
Premium Member
Rank: Sony Senior Advisor
Joined: Mar 13, 2003
Posts: 13788
From: Sewell, NJ
 | Posted: 2012-05-03 10:34
Welcome to Agoraquest! There are three different part numbers for the KDL-46V4100 TCON board, depending on the set's serial number. What is the serial number?
|
Mykey_D
Rank: Sony Fan
Joined: May 01, 2012
Posts: 3
From: USA
| Posted: 2012-05-03 19:53
My Sony KDL-46V4100's serial # is 8033679. The first day the problem stayed all day but now it disappears after set warms up !! Sam's Photo Facts does not list a repair manual so I emailed them with my request & they found one for $20 (download) !!! Looking over this site I found several fixes for the TCON but if I can locate a new one I think my time would be better spend replacing the board. Electronics is my hobby so I feel confident with my skills & after I download manual I will begin testing. Many Thanks !! I still trust Sony more than any other brand.
|
jehill
Premium Member
Rank: Sony Senior Advisor
Joined: Mar 13, 2003
Posts: 13788
From: Sewell, NJ
| Posted: 2012-05-04 17:04
The correct Sony part number for the KDL-46V4100 TCON board for serial number 8033679 is 185704322. You may purchase it for $108 at https://servicesales.sel.sony.com/ecom/accessories/web/index.jsp. Use the Part Number search to locate the part. To access the Part Number search, click any accessory category and wait for the next page to appear. A new search option will appear at the top right. Click the down arrow to select the Part Number search.
|
Mykey_D
Rank: Sony Fan
Joined: May 01, 2012
Posts: 3
From: USA
| Posted: 2012-05-05 20:19
Oh My !!! Thank You Very Much !!
|
