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XBR 400 Dead! Help! |
dranor
Rank: Sony Fan
Joined: May 20, 2002
Posts: 2
From: Texas
 |  Posted: 2002-05-20 20:08
I've seen a few threads in this forum regarding XBR400 sets simply turning themselves off. I can hear my set powering on, the standby light blinks 10 times, then nothing. The light turns off. If I manually switch the set to standby the the lught stays solid red. I never see any picture.
I don't get a "morse code" blinking sequence or anything of that sort. I've already tried the basic troubleshooting steps without luck. I called Sony and they were most unhelpful.
People mentioned faulty d-boards being the root of this issue. Since my set is > 1 year old the only thing covered is the picture tube. How much does one of these boards cost and what can I expect as a labor rate for replacement? I'm scheduling a visit by a technician from the local sony authorized repair center ASAP. I'd like to be able to provide the technician with as much information as possible.
From what I've gathered here:
- I should insist on a NEW d board, not refurb
- The tube may have to be replaced
- It's going to take a long time
Anyone have any suggestions? Anyone who's experienced this problem have sage advice? Help!?!
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dranor
Rank: Sony Fan
Joined: May 20, 2002
Posts: 2
From: Texas
|  Posted: 2002-06-20 16:30
Well, a month later and this saga is over. I was hoping to get some input from the forum, and was disappointed when that didn't happen. Here's a log of the repair of my XBR set.
Local Sony authorized repair center comes to look at my XBR400. "Yep, it's dead" $60 KA-CHING! for this bit of sage advice. They, with my assistance, manage to remove said 240lb TV from my residence.
Two weeks later they call me to inform me that the D-board is toast. Surprise, this fits exactly into what other people have posted about on here. They give me an $850.00 repair quote. I mumble in shock for a while. They tell me $550 of this is for the replacement board.
That night I call Sony technical support and keep asking for managers/supervisors until I get someone with a brain and the authority to actually do something about this situation. (The TV is out of the parts and service warranty) I not so calmly explain that I am NOT paying to fix their defective merchandise. That I will make it my personal quest to sully Sony in the future to anyone who will listen. She tells me that Sony will launch an "inquiry" and do some research into the problem. See, Sony doesn't know what I'm talking about.....  She gave me an email address, to which I sent a url referencing the forum post here about faulty D-boards.
The next day Joe from Sony calls. I like Joe, he seems very reasonable. Joe says Sony, in their infinite corporate generosity, will agree to pay for the parts. He communicates this to the service center. They promptly ignore him and try to charge me the full amount anyways. After a few faxes and angry words things are straightened out.
Now, two MORE weeks later, my TV will be delivered tommorow morning. Hopefully fully functional. Minus the parts and associated tax my tab came to around $250.00.
Plus not having my TV for a month. Sony did take partial responsibility for their manafacturing issue. I obviously would have preferred for them to cover the entire cost of the repair, on what is supposed to be their premier line of TVs. (XBR) However, I was surprised that they budged at all.
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rpm29
Rank: Sony Fan
Joined: Aug 05, 2002
Posts: 2
From: Maryland
|  Posted: 2002-08-05 12:26
I am having the exact same problem. If you can provide that email address or phone numbers it would be appreciated. Also, I have have not found the other threads here (are they archived?) A very frustrating situation
TIA
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rpm29
Rank: Sony Fan
Joined: Aug 05, 2002
Posts: 2
From: Maryland
| Posted: 2002-08-15 09:01
Status update:
With surprisingly little complaining by me, Sony agreed to provide a new d-board at their expense (I am out of warrenty). I have to pay the labor. I gets installed on Monday. I will report back whether this fixes the problem.
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hwshi
Rank: Sony Fan
Joined: Aug 18, 2002
Posts: 2
From: toronto
| Posted: 2002-08-18 16:47
ok so my xbr400 died the other night after owning it less than 2 years, and seems to have the same problem as quite a few of you.my picture went black.have a service tech. coming tomorrow, i am hoping that sony canada is willing to acknowledge this problem if it turms out to be my boards.
would appreciate any tips on how to get sony to pony up to this defect.
any help appreciated,hwshi
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ecke555
Rank: Sony Fan
Joined: Aug 11, 2002
Posts: 1
From:
 | Posted: 2002-08-29 21:49
My Sony kv32hs500 just died tonite, just got it August 9th, hit the power button and you hear sound, but no picture and then it turns its self off in about 5 seconds, and the red light on the front of the tv is flashing, called curcuit city and they are going to bring a new one out on saturday, hope the next one last longer.
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grumpy82001
Rank: Sony Fan
Joined: Dec 29, 2002
Posts: 2
From: California
 | Posted: 2002-12-29 22:15
My XBR400 just died also. Same thing, light flashes a few times then it goes back into standby mode. I guess I am in for this same fight with Sony over a product that was defective to begin with. I have had this TV for just under 2 years and until now was completely satisfied with it. 
[ This message was edited by: grumpy82001 on 2002-12-29 22:22 ]
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Bralgar
Rank: Sony Fan
Joined: Sep 20, 2001
Posts: 1
From: IN, USA
 | Posted: 2003-01-09 10:53
My 36XBR400 died last weekend.I've had it since August 2000. No picture, but I still have sound. I have no Sony authorized service centers near me. So I called around to the local TV tech's and nobody wanted anything to do with a late model Sony (they practically fumbled over their words, ssso...sssso...ssony) I did find one guy that is working for himself that does in home service only (he has no storefront) that was willing to take on this task. He came over to look at it. He was really eager to see what was wrong with the tv, for experience. He was VERY knowledgable of tv principles in general, but he wants to figure this one out. After probing the boards for shorts and everything else a normal tv would show, he narrowed it down to the D-board! But he is positive he can fix it if he had the schematic. He will get the schematics this weekend and run his Oscilliscope on the board and isolate the individual componets causeing the problem (hopefully) So I will post back here what he finds and replaces for a fix so that anyone else may use the info. I gotta give the guy credit, he likes a challenge.
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40XBR700_Owner
Rank: Sony Enthusiant
Joined: Dec 29, 2002
Posts: 32
From:
| Posted: 2003-01-31 16:54
Any opinions on what your tv looked like after your new D board? Did the pq look the same?
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sonybozo
Rank: Sony Fan
Joined: Jan 22, 2003
Posts: 7
From: Chicago
| Posted: 2003-01-31 19:43
Sounds like the moral of the story is if you are going for a Sony Wega, spend the extra couple of hundred bucks on the 3 year extendable store warranty. I guess now I'm glad I did!
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grumpy82001
Rank: Sony Fan
Joined: Dec 29, 2002
Posts: 2
From: California
|  Posted: 2003-04-13 08:59
Update
Sony techs had my XBR400 for 7 weeks. Got it back working but 4 weeks later same problem. It's dead again! Sony has been absolutely useless in helping and believe me I've tried.
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cdale27
Rank: Sony Fan
Joined: Aug 28, 2002
Posts: 9
From:
 |  Posted: 2003-04-15 21:34
I have the 36XBR400 and it died Yesterday it does flash 7 times then 4 times. Anyone know what that means? Should I start looking for a D Board as well? I love this set when it works..... 
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DeadSonyTV
Rank: Sony Fan
Joined: Jul 17, 2003
Posts: 2
From: New Jersey
|  Posted: 2003-07-17 02:23
My Sony KV36XBR400 TV died (the same problem) last week, after 2-year usage.
Sony service center is scheduled to repair it in August.
Now my concern is not just that I am forced to pay for their defect (even though I already paid >$2500 for the "top-of-line" TV). Will it die again after the >$300 repair? Look, they have only 90 day "warranty" for service.
Any idea? thanks.
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now_dog
Rank: Sony Fan
Joined: Jul 01, 2003
Posts: 5
From: USA
| Posted: 2003-08-05 15:22
My 36XBR400 started dying recently too.
There is a way to force this POS to work which requires about 30 minutes of powering on and off using the TV's on/off button.
If I continuously push the button on and off eventually I get an compressed picture on the screen. When there is motion in the picture, the unit will immediately shut off. As I continue to keep pushing the button, and the TV shuts itself off, I noticed the picture starts getting larger. At a certain point when the picture is almost as large as the screen, the unit doesn't shut off.
At least for me.
I called Sony's CS line and they didn't seem to care at all. They told me there is no issue with this TV, that anything I read online is BS and I've got to shell out my own money to fix their defective TV.
I stopped buying Sony telephones because everyone I've had stunk. I will never buy another Sony DVD player again after my S550 suffered the C13:00 problem. Now after spending $3K on a top of the line Sony TV and leaving me out to hang, I will never buy another Sony product again.
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Atari900
Rank: Sony Fan
Joined: Aug 06, 2003
Posts: 4
From:
| Posted: 2003-08-06 17:17
-Can't you sue sony for sellin' very defective, and very expensive electronics? They'll most likely just choke up the 2 thousand or so dollars for a new Tv to avoid too much public attention and if not... well at least you might get some airtime on your local news channel!
[ This message was edited by: Atari900 on 2003-08-06 17:19 ]
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