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    Moderated By: claudio
    Forum:  Television Troubleshooting
    Post Reply in Topic: Manual document code
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    Topic Review
    jehill
    Sony Senior Advisor
    Joined: Mar 13, 2003
    Posts: 14283
    From: Sewell, NJ
     Posted: 2011-05-10 18:34   
    Welcome to Agoraquest!  The KDL32EX503 service manual part number is 988826504.

    wedgehog
    Sony Buff
    Joined: Feb 18, 2007
    Posts: 15
    From: UK
     Posted: 2011-05-10 09:33   
    Hi Guys, could someone help me please? I am trying to find out the Sony document code for a service manual for the KDL-32EX503 Bravia



    wedgehog
    Sony Buff
    Joined: Feb 18, 2007
    Posts: 15
    From: UK
     Posted: 2011-05-11 06:27   
    Thank you Jehill, much appreciated mate.

    wedgehog
    Sony Buff
    Joined: Feb 18, 2007
    Posts: 15
    From: UK
     Posted: 2011-05-12 06:11   
    Having a problem with that number Jehil, nothing recognises it, is it the Sony document number or the spares part number? it's the document number I wanted

    jehill
    Sony Senior Advisor
    Joined: Mar 13, 2003
    Posts: 14283
    From: Sewell, NJ
     Posted: 2011-05-13 17:30   
    That was the document reference, which is also the part number.

    wedgehog
    Sony Buff
    Joined: Feb 18, 2007
    Posts: 15
    From: UK
     Posted: 2011-05-14 15:43   
    Ok thanks Jehil, would you be so kind as to tell me which other models are listed on the manual besides the KDL-32EX503

    jehill
    Sony Senior Advisor
    Joined: Mar 13, 2003
    Posts: 14283
    From: Sewell, NJ
     Posted: 2011-05-17 18:34   
    OK!  I just checked the service manual.  It indicates that it applies to the KDL-32/37/40/46/55EX500 Series (AEP/UK) and to the AZ1-L Chassis Segment: 3a-1.
    I just discovered that the service manual was updated to 988826506 (Rev. 6) in 3/2011.  Rev. 5 was in 1/2011.  My Sony Assist database wasn't up to date before.  Perhaps that's why you were having trouble finding it.

    claudio
    Ultimate Sony Reviewer
    Joined: Aug 30, 2001
    Posts: 2359
    From: Rockville, MD
     Posted: 2011-05-16 00:16   
    Not sure if this helps

    Below are other models with EX.


    KDL32EX301         
    KDL32EX305         
    KDL32EX306
    KDL32EX308          
    KDL32EX400          
    KDL32EX400/H          
    KDL32EX401          
    KDL32EX405          
    KDL32EX407
    KDL32EX40B          
    KDL32EX420          
    KDL32EX421          
    KDL32EX423          
    KDL32EX425          
    KDL32EX427         
    KDL32EX500          
    KDL32EX507          
    KDL32EX520
    KDL32EX521          
    KDL32EX523          
    KDL32EX525          
    KDL32EX527          
    KDL32EX600          
    KDL32EX605          
    KDL32EX607          
    KDL32EX700       
    KDL32EX705
    KDL32EX707          
    KDL32EX710          
    KDL32EX715          
    KDL32EX717          
    KDL32EX720

    [ This message was edited by: claudio on 2011-05-16 00:17 ]

    wedgehog
    Sony Buff
    Joined: Feb 18, 2007
    Posts: 15
    From: UK
     Posted: 2011-05-16 07:16   
    Hi Claudio, thank you for that, very kind. But what I meant was,  which other models does the service manual with part number 988826504 cover. Most service manuals cover more than one model.
    Let me explain, I have a friend who is able to get me a sony service manual now and then, and I asked him if he could get me a manual for my KDL-32EX503. He replied that he could only get it if I could find out the Sony document number. Jehill kindly gave me that, but my mate informs me that he can find nothing listed for my model under that number. he suggested that it maybe listed under one of the other models that the manual covers, so I am trying to find out which other models service manual 988826504 covers.

    [ This message was edited by: wedgehog on 2011-05-16 07:18 ]

    wedgehog
    Sony Buff
    Joined: Feb 18, 2007
    Posts: 15
    From: UK
     Posted: 2011-05-17 04:31   

    On 2011-05-16 17:49, jehill wrote:
    Unfortunately, I have temporarily lost access to the service manual.  I need to re-install the software I used to access the manual, Sony Assist, which I am not going to do tonight.  I'll try to get to it Wednesday.
    Thanks Jehill you are a gentleman

    jehill
    Sony Senior Advisor
    Joined: Mar 13, 2003
    Posts: 14283
    From: Sewell, NJ
     Posted: 2011-05-16 17:49   
    Unfortunately, I have temporarily lost access to the service manual.  I need to re-install the software I used to access the manual, Sony Assist, which I am not going to do tonight.  I'll try to get to it Wednesday.

    wedgehog
    Sony Buff
    Joined: Feb 18, 2007
    Posts: 15
    From: UK
     Posted: 2011-05-18 04:47   
    You're a star, thanks Jehill. I appreciare you going to so much trouble.

    mbt_junkyard
    Sonyphile
    Joined: Sep 15, 2008
    Posts: 661
    From: EU
     Posted: 2011-05-18 05:02   
    John, do you know the password for the Assist .PDF-files?
    If you open them without the ESI-viewer installed, Acrobat Reader asks for a password.
    Please let me know if you need it.

    [ This message was edited by: mbt_junkyard on 2011-05-18 05:03 ]

    jehill
    Sony Senior Advisor
    Joined: Mar 13, 2003
    Posts: 14283
    From: Sewell, NJ
     Posted: 2011-05-19 17:42   
    I use the Sony Assist viewer.  I have to save a file to a .pdf creator to get a .pdf file.  I use PrimoPDF.

    RRice
    Sony Buff
    Joined: Nov 12, 2009
    Posts: 16
    From: US
     Posted: 2011-07-23 02:20   
    Hey, mbt_junkyard  Is it too late to get that Pdf password from ya for the sony files, at the moment printing them to another pdf seems to remove the password altogether, but i have some here that wont open even with the pdf viewer.

    Would also like to point out that even tho the sonyassist site says manual 988826506 is listed,,there is no manual available for download.

    [ This message was edited by: RRice on 2011-07-23 02:22 ]

    mbt_junkyard
    Sonyphile
    Joined: Sep 15, 2008
    Posts: 661
    From: EU
     Posted: 2011-07-23 04:32   


    I meant that I know the password, not that I needed it!
    Before I knowed the password I've tried to convert the PDF's by opening it in Assist and then "print" it to Adobe Acrobat, but that didn't work.
    Now I use also Primo-PDF as PDF-utility, but now I don't have access to Assist anymore.

    wedgehog
    Sony Buff
    Joined: Feb 18, 2007
    Posts: 15
    From: UK
     Posted: 2011-07-23 05:46   
    Hi Rick, you ok mate? Still no luck with that manual then?

    RRice
    Sony Buff
    Joined: Nov 12, 2009
    Posts: 16
    From: US
     Posted: 2011-07-23 15:51   
    no i havnt had any luck with the most recent version of it or the older version of it,,mbt_junkyard you said if  he needed the password to let you know..so do you have the password for the pdf files or not?  I already know that the password for the pro pdf's that are downloaded is just a blank password,,so ridding those of any security restrictions is fairly easy.
    to be able to open any of the consumer pdf's without actually being logged in is a simple matter of printing to abode pdf..no special software needed..files have no passwords at all when printed

    RRice
    Sony Buff
    Joined: Nov 12, 2009
    Posts: 16
    From: US
     Posted: 2011-07-25 22:24   
    I've cracked the assist site from the assist cd,i can now search and download SM's without running there server software..however in order to view the pdf's requires the need to have the server connected...if anyone know how to view the protected pdf's without having the server running it would help me to complete my downloader and yes you'll receive it when it's finished

    wedgehog
    Sony Buff
    Joined: Feb 18, 2007
    Posts: 15
    From: UK
     Posted: 2011-07-26 06:25   
    Sorry Rick mate, can't help you on that one. Wish I could as that would be well useful, I'm still trying to get that manaul

    mbt_junkyard
    Sonyphile
    Joined: Sep 15, 2008
    Posts: 661
    From: EU
     Posted: 2011-07-26 06:49   


    RRice, maybe you can send me an email on tv(at)techie(dot)com so I can give you the information I have.

    Mr_Mod
    Sonyphile
    Joined: Jan 13, 2004
    Posts: 405
    From: Singapore
     Posted: 2011-07-26 07:37   
    Newer version of manual on assist are unable to be printed using the full version of acrobat v6 like i could before.
    Just wish i had access to Oriss which is the Sony Asia - pacific site

    RRice
    Sony Buff
    Joined: Nov 12, 2009
    Posts: 16
    From: US
     Posted: 2011-07-30 15:20   
    wedgehog shoot me an email i lost your email addy..i found your manual,but the sch isnt part of it,,which shouldnt be a problem there are other models that use the same chassis

    RRice
    Sony Buff
    Joined: Nov 12, 2009
    Posts: 16
    From: US
     Posted: 2011-07-30 15:26   
    mbt_junkyard just sent you an email..i got the save button fixed,,i forgot to select use acrobat as viewer from the prefernces page,,so that option is there now

    RRice
    Sony Buff
    Joined: Nov 12, 2009
    Posts: 16
    From: US
     Posted: 2011-07-31 11:03   
    ok if you choose open with acrobat from the preferences tab you'll get an error if you try to print the pdf's,,but if you use the ESIViewer you can print the pdf....there are however some files that seem to give an error tho,,but using the primoPDF program as suggested above can get around this problem.

    Also i don't need the user/pass for the web site..i solved the problem of opening the files without having the server running Ya don't even need a valid license number hehe actually don't even need the program installed

    jehill
    Sony Senior Advisor
    Joined: Mar 13, 2003
    Posts: 14283
    From: Sewell, NJ
     Posted: 2011-08-01 19:08   
    This is only true if you have the disk, right?  The problem is that the disk isn't continually updated.

    RRice
    Sony Buff
    Joined: Nov 12, 2009
    Posts: 16
    From: US
     Posted: 2011-08-02 00:10   
    Hi jehill..no my program will run without the assist  cd program installed..but only for searching for service manuals by there doc numbers only..you can simply type in the first 4 numbers of the document..like 9893  and the program will batch search from 989300000 to 989399999 and list all valid manuals in a listview..once there listed you can put a check mark beside each one you want to download or right click on the list  and choose check all..then click download...right now the default location for all manuals is the default location from the cd but that can be changed after i add that bit of code into the program as an option..

    [ This message was edited by: RRice on 2011-08-02 00:13 ]

    RRice
    Sony Buff
    Joined: Nov 12, 2009
    Posts: 16
    From: US
     Posted: 2011-08-02 00:26   
    heres a couple of screen shots for ya



    http://www.mediafire.com/i/?c3qa5cu3uu9a1o3

    http://www.mediafire.com/i/?ta5g006hxj5xhxv

    http://www.mediafire.com/i/?cmj6llcfzwenhdq

    [ This message was edited by: RRice on 2011-08-02 00:35 ]

    Mr_Mod
    Sonyphile
    Joined: Jan 13, 2004
    Posts: 405
    From: Singapore
     Posted: 2011-08-02 08:24   
    Very interested in this too, will send you a PM

    Suggest that further discussions are taken offline from the forum, Sony do read these messages from time to time.

    RRice
    Sony Buff
    Joined: Nov 12, 2009
    Posts: 16
    From: US
     Posted: 2011-08-02 20:44   
    i cant open the private messages so i have no idea what you sent, i added my yahoo messenger so you can send me a msg thru there if ya want

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