I was hoping someone would tell me because god forbig Sony would!
I bought this sony 12/2003, worked great, but the bulb finally went out. In researching what was wrong I ran into the Sony problem of the fan dysfunctioning/burning out the TV set.
While changing the bulb, I saw the faceplate door was in fact melted. A tech came out and said the tv really needed replacing and recommended this to Sony.
So.......... I get a call to fax my receipt and go find a new TV I like then call them back. I asked what the replacement value was and they wouldn't say. I asked well if I get an equal sized TV of equal value, do you send it out free? No comment on the other end. I could hear crickets chirping.
It's 5 years old this Christmas, per a recent Sony class action suit, TV's are apparently supposed to last 8 years.
I spent 2,015.10 minus tax on this one. I guess if you calculate this out, I'd get $750 in replacement value?
My question is this... how would you handle this situation please?
I'm going to go find me a TV and call them back. I'll keep everyone posted. Advise would be appreciated.
We love the TV and all the million other Sony devices/tv's/sound systems/computers we own. BTW... I hope they treat me right because when we bought this house we spent well over 20,000 on electronics (all sony). We'll be replacing alot of this in the near future... Sony... they hopefully realize they have a fan base.