I have looked every place I can think of to get an answer to my question. In response to your question, no... I really didn't think I would get a response to a 2002 post but one never knows if someone else has the same issue and can help.
I have had this system for many years & don't want to buy a new one if I can get the tray covers off to remove the jammed DVDs. This happened a few years ago so I know one disk is jammed on top of the other.
Guess there is no help available on this site.