RX580 (XP-SP2) suddenly can't see CD or DVD drives

[JOECEL]

guitarman,
 
      I am reading your forum  and it seems to me that I have the same problem with my Sony computer. Can you send me the phone numbers of the sony tech and I will call them also. Thanks

joecel

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On 2004-10-08 21:56, guitarman wrote:
For some unknown reason, my Sony Vaio RX580 suddenly can't see my CD or DVD drives.  Yesterday it was fine; today--nothing.  I've been pecking around the Internet looking for a solution and came upon this site.  My device manager displays the black exclamation point on the yellow background.  Should I assume that this is a BIOS issue, or something else?  I'd appreciate any help available.  Thanks.

Here's some basic information:

BIOS ID: 10/18/2001-I845-P4B
BIOS Type: Award Modular BIOS v6.0
OEM Sign-on: ACPI BIOS Revision 1004
Chipset: Intel 1A30 rev 3
OS: XP Version 5.1 2600 Service Pack 2
CPU: Intel Pentium 4, 1800 Mhz MAX: 1200 Mhz

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[guitarman]

Joecel,

Sorry I didn't get back here sooner to help you--you've probably found a solution by now. But if not, try this: 1-888-476-6972 (888-4SONYPC).

Fact is, I still don't know what caused my problem, unless when I installed some software there was some type of glitch. The key for me was restoring my computer to an earlier date. Once I did that, it seems to work fine and I haven't had any additional problems. I also defragged my hard drive (took nearly a week, no kidding) and reinstalled the suspicious Adobe software with no problems. It must have been something else, but I simply cannot tell you what it was.

One thing I'm glad I did not do was modify the registry. I'd suggest doing that as a last resort. Hope this helps.

John

[Ghamel5]

Hi,

I have almost the same problem.  WIndows xp sp2 see my dvd, but the dvd is not able to see the disk and read it.  How did you resolve-it.

For now, i update the firmware to ver 2 and the aspi driver

thanks

And sorry for my bad english writing

Ghislain

[reeciebenay]

I just wanted to say that I had this same issue with my
Sony and I used the regedit method recommeded by jttar's post regarding the Microsoft Knowledge Database and it worked perfectly!  (also, it didn't cost me a cent) 

[markjacknow]

Greetings and welcome. In device manager is the exclamation mark in front of DVD/CD-ROM DRIVES?




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