My excursion to Crutchfield in Harrisonburg, VA was very enjoyable. I was greeted, not assaulted, by a young man asking if I needed any help finding anything. I shared with him that I just was dropping in because I wanted to see the brick & mortar version of the online store since I was passing through.
The storefront and its interiors is dated and unassuming. The sales rep that I encountered first stayed attended to my interests and questions throughout my 1 hour visit. They were not very busy at 4 in the afternoon and we had a good dialogue about camcorders, headphones, speakers, subwoofers, receivers and calibration tools.
He quickly pointed out to me at the start of our conversation that the Charlottesville, VA store had recently been remodeled and is their flagship store. It has the latest displays and much larger floorplan. That didn’t matter to me, since I just wanted to see a place that had Sony ES gear and other really top notch equipment and see if their "in-person" customer service was as good as their online reputation.
When I headed over to the headphones I was trying to remember the newer Sony ones that CNET recently (relatively) reviewed with great accolades. He ferreted out that I was asking about the Sony MDR-1A headphones. He asked me what I wanted to listen to and queued up Alan Parsons albums on his own phone for me to sample. I like Parson for demos since I’m familiar with his work, he demands exceptional recordings and he has a wide variety of genre types from which I could test the headphones. The headphones were comfortable and my guide gave me space to just listen without him standing over me.
At each topic I would bring up, the sales rep competently spoke to me about the subject matter and never once sounded condescending or phony. It was honestly the best experience I’ve had in an electronics retail store. If you are ever near one of the two stores, don’t pass up the opportunity to visit Crutchfield.
Statistics: Posted by The-Ish316 — Wed Jul 15, 2015 5:25 pm