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    Sony Recalls/Firmware/Warranty Alerts

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    Alert Title:Important Notification for the Sony VAIO® TZ Series
    Date Alerted:9-4-2008
    Expiration Date:n/a
    Model(s) Affected:VGN-TZ100 series , VGN-TZ200 series,VGN-TZ300 series ,VGN-TZ2000 series
    Related Threads:
    To view more related threads, please use our forum search

    Alert Description:The issue involves a small number of units which may overheat due to a wiring problem. Sony has initiated a voluntary program to perform a free inspection and, if necessary, a repair to ensure these units meet our high quality standards.

    To find out if your VAIO notebook is one of the affected units, please visit this link: http://esupport.sony.com/fixmypc. You will be prompted to input your product code and serial number located on the bottom of the notebook. It will be checked automatically against the range of affected units. If you find that your PC is one of the affected models, follow the instructions on the website and make arrangements for an inspection. You may also call our VAIO TZ customer hotline at 1-888-526-6219 to determine whether your notebook computer is affected by this issue and whether service is required.

    At no charge, Sony will provide an inspection and, if necessary, on-site repair at your home or office. Alternatively, you can ship your notebook to our service center.

    Note: On-site repair services are offered only in the US (including Puerto Rico).

    The satisfaction of our customers is our number one concern, and we will work diligently to ensure that your VAIO notebook is in top working order. We apologize for any inconvenience and appreciate your support in this matter.

    Sincerely,

    Mike Abary,
    Senior Vice President, VAIO
    Sony Electronics Inc.





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