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Sony Recalls/Firmware/Warranty Alerts
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| | Alert Title: | On-screen Menu or Picture Issues When Connected Via HDMIâ„¢ | | Date Alerted: | 2-26-2008 | | Expiration Date: | n/a | | Model(s) Affected: | STR-DA4300ES | | Related Threads: | http://www.agoraquest.com/viewtopic.php?topic=33747&forum=51
To view more related threads, please use our forum search
| | Alert Description: | Some STR-DA4300ES A/V receivers may experience issues when connected via HDMI. These issues can be resolved by a firmware update. Sony has put a program in place to replace or update affected STR-DA4300ES A/V receivers.
Specific Symptoms
* You may experience a darker than expected picture on your television when using your Sony® STR-DA4300ES A/V Receiver to upconvert a component video signal to an HDMI signal.
* The on-screen menu is not visible, or may be slow to appear, when the STR-DA5300ES A/V receiver is connected via HDMI to a video source and television that are capable of Deep Color.
NOTE: Deep Color was added with HDMI version 1.3 and supports 10-bit, 12-bit, and 16-bit (RGB or YCbCr) color depths which allows rendering of over one billion colors in greater detail than previous versions.
Affected Models
AC Power Connector
STR-DA4300ES A/V receivers with serial numbers below 8804077 may be affected. The serial number can be found on the rear panel above the AC power connector.
How to Resolve the Issue
IMPORTANT: All settings will revert to the factory default settings during the update process. After the update process it will be necessary to recreate your personal settings. We recommend you use this Settings Recording Form to assist in recording key settings before having your receiver serviced.
There are two options available to owners of Sony STR-DA4300ES A/V receivers affected by this issue:
Advanced Exchange
Sony will send, free of charge, a new STR-DA4300ES A/V receiver to owners of affected STR-DA4300ES A/V receivers. With the new A/V receiver, you will receive instructions and prepaid packaging to return your original A/V receiver to Sony.
Please call Sony Support at 800-222-7669 to arrange for the exchange.
Update Your A/V Receiver
If you would like to have your affected STR-DA4300ES A/V receiver upgraded to resolve this issue, Sony will send you instructions and a prepaid shipping label to send your affected STR-DA4300ES to Sony for upgrade.
If you would like to send your STR-DA4300ES to Sony for upgrade, click here to order a prepaid shipping label.
NOTE: If you have questions or require assistance, please call Sony Support at 800-222-7669. |
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