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Sony Recalls/Firmware/Warranty Alerts
| Back to All Sony Alerts
| | Alert Title: | Limited Extended Warranty for Certain 2003 and 2004 Televisions Exhibiting Warping of the Lamp Access Door | | Date Alerted: | 4-17-2008 | | Expiration Date: | March 31, 2011 | | Model(s) Affected: | 2003 Models: KF42WE610, KF50WE610, KF60WE610, KDF60XBR950, KDF70XBR950
2004 Models: KF42WE620, KF50WE620, KDF42WE655, KDF50WE655
| | Related Threads: | http://www.agoraquest.com/viewtopic.php?topic=33190&forum=34&keyword2=electronics
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| | Alert Description: |
Has Been extend to March 2011 from March 31, 2010
It has come to our attention that a limited number of Grand WEGA rear projection televisions (models listed above) may exhibit warping to the lamp access door. In rare cases, some additional components may also become damaged as a result.
Sony would like to assure its customers that this issue has been evaluated extensively and that there are no product safety concerns caused by this issue.
As part of our commitment to quality, Sony will reimburse owners of eligible models in the United States who paid out-of pocket expenses on or before May 9, 2008 for an estimate or repair service related to this specific lamp door issue. To receive reimbursement, please follow the exact directions on the claim form for reimbursement; all claims must be postmarked by August 31, 2008. See the claim form for complete terms and conditions.
Additionally, through March 31, 2009, Sony will repair the lamp access door and any other components damaged as a result at no charge for any of the covered televisions. Customers who experience this issue should contact Sony at (888) 649-7669 to schedule a repair. Sony will only provide free repair to covered televisions that exhibit this specific condition.
All other terms of the Sony limited warranty continue to apply. Sony utilizes a network of hundreds of qualified independent third-party servicers to perform in-home television warranty service. Sony, through its Authorized Servicer Network, will repair your set within 30 days of your initial contact. For diagnosis, warranty service, or if your set is not repaired within 30 days, please contact Sony at (888) 649-7669.
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