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Sony Recalls/Firmware/Warranty Alerts
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| | Alert Title: | System Software Update Available - Resolves issues related to white sparkles (dots) on the screen, HDMI-CEC input, 1080i 60hz film-based content, intermittent audio and slideshow Butterfly. | | Date Alerted: | 10-15-2008 | | Expiration Date: | n/a | | Model(s) Affected: | KDL-32VL140, KDL-32XBR6
KDL-37XBR6
KDL-40V4100, KDL-40V4150, KDL-40W4100, KDL-40WL140, KDL-40XBR6, KDL-40Z4100/B, KDL-40Z4100/S
KDL-42V4100
KDL-46V4100, KDL-46W4100, KDL-46W4150, KDL-46WL140, KDL-46XBR6, KDL-46Z4100/B,
KDL-46Z4100/S
KDL-52V4100 | | Related Threads: | http://www.agoraquest.com/viewtopic.php?topic=33086&forum=34 http://www.agoraquest.com/viewtopic.php?topic=33683&forum=35
To view more related threads, please use our forum search
| | Alert Description: | Update Your TV
Sony has designed the BRAVIA Televisions software update process to be customer friendly. This software update (version 202r) addresses issues experienced by some customers, including the following:
- White dots or sparkles intermittently appear on the TV screen when displaying the menu or playing a DVD.
- Problems selecting an HDMI input on a CEC device using the XMB Menu.
- Problems resolving the finest detail issue of some 1080i 60hz film-based content (mentioned in a recent PC Magazine article).
- Intermittent audio on HDMI Input 4.
- Photo Mode issue that may occur when performing slideshow Butterfly - The same picture sometimes continually displays, and the slideshow no longer transitions through the other pictures.
- XMB� sometimes does not display.
This update program is only intended for TVs that meet certain model and serial number requirements.
Decide How You Want to Get the Update
There are two ways to obtain the software update:
- Download the Update -
If you decide to download the update, you must have a USB storage device, such as a Sony MicroVault or something similar, in order to transfer the update from your computer to your TV. Sony is aware that not all USB storage devices are compatible with our TVs. View the list of compatible USB storage devices.
- Request the Update be Mailed to You - Contact our customer support staff at 1-800-222-7669 to see if your TV qualifies for the update. If it does, the update will be mailed to you on a USB storage device, along with instructions on how to perform the update.
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